Terms & Conditions - Zamnesia Grow Control App

Last updated: 25 May 2026
Version: 1.0

1. About Us

This app ("Zamnesia Grow Control" or "the App") is provided by:

Just Amazing BV
Trading as: Zamnesia
KvK (Chamber of Commerce): 54983045
VAT: NL851516166B01
Registered address: Lorentzweg 7, 5482 TP Schijndel, The Netherlands
Phone: +31 (0)20 722 07 17
Contact: https://zamnesia.zendesk.com/hc/en-001/requests/new

By creating an account or using the App, you agree to these Terms & Conditions. If you do not agree, do not use the App.

2. What the App Does

The Zamnesia Grow Control App allows you to:

Set up and configure your Zamnesia Grow Environment Controller via Bluetooth (BLE)
Monitor temperature and humidity sensors in your grow tent in real time
Control connected channels (lights, fans, pumps) remotely via cloud (MQTT) or local network (LAN)
Create schedules and automation rules for your connected devices
Receive notifications about device status and environmental alerts

The App communicates with your Zamnesia controller hardware over your home WiFi network and/or via our cloud service at iot.zamnesia.io.

3. Account Registration

3.1. You must create an account to use the App. You must provide a valid email address and choose a secure password.

3.2. You are responsible for keeping your login credentials confidential. You are responsible for all activity under your account.

3.3. You must be at least 18 years old to create an account and use this App. This is consistent with our broader brand policy and ensures full contractual capacity under Dutch civil law (Article 1:234 of the Burgerlijk Wetboek). By creating an account, you confirm that you meet this age requirement. We may request proof of age at any time. If we discover that we have collected personal data from a user under 18, we will promptly close the account and delete the associated data in accordance with our Privacy Policy.

3.4. You agree to provide accurate, current, and complete information during registration and to update it as necessary.

4. Your Right to Cancel

4.1. The Zamnesia Grow Control App is provided free of charge. You have no payment obligation when creating or using your account, and there is no subscription fee.

4.2. You can stop using the App and delete your account at any time, with no fee or notice period. To do so:

Use the in-app delete account function (Settings > Account > Delete Account), or
Submit a request via https://zamnesia.zendesk.com/hc/en-001/requests/new

4.3. Account deletion ends your use of the App, terminates this agreement, and triggers the data erasure described in Section 12 of these Terms and in our Privacy Policy.

4.4. If we introduce paid features in the future (such as premium subscriptions or in-app purchases), the standard EU 14-day right of withdrawal under Directive 2011/83/EU will apply to those paid features. We will provide you with the relevant withdrawal information and a model withdrawal form at the point of purchase.

5. Device Data & Connected Product Information

In accordance with the EU Data Act (Regulation 2023/2854):

5.1. Data Generated by Your Device

Your Zamnesia Grow Environment Controller generates the following data:

Data type	Format	Continuous?
Temperature readings	Numeric (JSON)	Yes, real-time
Humidity readings	Numeric (JSON)	Yes, real-time
Channel states (on/off, speed, dimming level)	Numeric (JSON)	On change
Device online/offline status	Boolean (JSON)	On change
Firmware version	String	On boot/update
Error events	Structured log (JSON)	On occurrence
Schedule/timer configurations	Structured (JSON)	On change

5.2. Where Your Data Is Stored

Device data is transmitted to our cloud servers via encrypted MQTT (TLS) and stored on servers located in the European Union (AWS eu-west-1, Ireland). Data is retained for up to 12 months for sensor readings and 6 months for error logs. Account data is retained for the duration of your account.

You have the right to:

Access all data generated by your connected device, free of charge
Download/export your data in a machine-readable format (JSON or CSV) via the App's Settings
Request that your data be shared with a third party of your choosing - submit a request via https://zamnesia.zendesk.com/hc/en-001/requests/new
Delete your data by deleting your account (see Section 12)

We will fulfil data access and export requests without undue delay.

5.4. How We Use Your Data

We use device data to:

Provide the App's core functionality (device control, monitoring, scheduling)
Deliver technical support when you contact us
Send you notifications and alerts you have enabled
Maintain and improve the service (security updates, bug fixes)

For full details on how we process your personal data, see our Privacy Policy.

6. Conformity & Updates

In accordance with the Digital Content Directive (EU 2019/770):

6.1. Conformity Guarantee

We guarantee that the App:

Functions as described in Section 2 and in our product documentation
Is compatible with the Zamnesia Grow Environment Controller hardware
Meets the quality and performance that is normal for apps of this type
Is supplied with the instructions and support you may reasonably expect

6.2. Updates

We will provide updates to the App, including security updates, for as long as the App is offered as an active service, or for a minimum of 2 years from the date you first downloaded the App, whichever is longer.

Updates may be installed automatically or require your action (via the App Store or Google Play). We recommend keeping automatic updates enabled.

6.3. Modifications to the App

If we make changes to the App that go beyond what is necessary for maintaining conformity, and those changes negatively impact your access to or use of the App, we will:

Inform you in advance via email or in-app notification
Not impose additional costs for the modification
Give you the right to terminate the contract within 30 days of being informed

This does not apply to minor updates, bug fixes, or security patches that do not materially change the App's functionality.

6.4. Your Remedies

If the App does not conform to this agreement, you have the right to:

Have the App brought into conformity free of charge, within a reasonable time
If that is not possible or not done in a reasonable time: receive a proportionate price reduction
Terminate the contract and receive a refund

These rights cannot be excluded or limited.

7. Firmware Updates (Device)

7.1. Your Zamnesia controller may receive firmware updates (OTA - over-the-air) through the App. These updates may include security patches, bug fixes, and new features.

7.2. We strongly recommend installing firmware updates promptly. Running outdated firmware may expose your device to security vulnerabilities and may affect compatibility with the App.

7.3. You will be notified of available firmware updates in the App. Installation requires your confirmation.

8. Acceptable Use

You agree not to:

Use the App for any unlawful purpose
Attempt to reverse-engineer, decompile, or modify the App (except where permitted by law)
Interfere with or disrupt the App's servers or cloud infrastructure
Use the App to send excessive or automated requests that overload the service
Share your account credentials with others

9. Intellectual Property

9.1. The App, its design, code, and content are owned by Just Amazing BV or its licensors and are protected by copyright, trademark, and other intellectual property laws.

9.2. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App for its intended purpose.

9.3. The Zamnesia name, logo, and brand elements are trademarks of Just Amazing BV.

10. Limitation of Liability

10.1. We are liable for damages caused by intent or gross negligence on our part, and for any liability that cannot be excluded under EU or Dutch law (including the conformity guarantees in Section 6).

10.2. We are not liable for:

Damage resulting from incorrect use of the controller hardware
Damage to crops, plants, or other property caused by incorrect device settings, automation failures, or power/network outages, except where such damage is caused by a defect in the App or controller firmware for which we are liable under applicable product liability law (Product Liability Directive 85/374/EEC and its Dutch implementation in Book 6 of the Burgerlijk Wetboek)
Service interruptions caused by your internet connection, WiFi network, or power supply
Third-party hardware or software incompatibilities

10.3. Nothing in these Terms limits your statutory rights as a consumer under EU or Dutch law.

11. Service Availability

11.1. We aim to keep the cloud service available 24/7, but we do not guarantee uninterrupted availability. Planned maintenance will be communicated in advance where possible.

11.2. Core device functionality (manual control, schedules stored on-device) remains available even when the cloud service or your internet connection is unavailable.

12. Account Deletion & Termination

12.1. You may delete your account at any time via the App's Settings or by submitting a request via https://zamnesia.zendesk.com/hc/en-001/requests/new.

12.2. Upon account deletion:

Your personal data will be deleted in accordance with our Privacy Policy
Device sensor data and logs associated with your account will be permanently erased
Your device will be unlinked and can be set up with a new account

12.3. We may suspend or terminate your account if you violate these Terms, after giving you reasonable notice and an opportunity to remedy the violation (except in cases of serious or repeated violations).

13. Dispute Resolution

13.1. If you have a complaint, please contact us first via https://zamnesia.zendesk.com/hc/en-001/requests/new. We will do our best to resolve it directly.

13.2. If we cannot resolve a dispute, you may submit it to an alternative dispute resolution (ADR) body. Just Amazing BV operates the Zamnesia consumer business under Thuiswinkel Waarborg certification (registered as 'Zamnesia Pan', KvK 54983045, certified since 12 June 2023). Consumer disputes can be submitted to the Geschillencommissie Thuiswinkel: https://www.degeschillencommissie.nl/over-ons/commissies/thuiswinkel/. For cross-border disputes within the EU, you can also contact the European Consumer Centre Netherlands: https://www.eccnederland.nl/.

13.3. This does not affect your right to bring proceedings before the competent courts.

14. Governing Law & Jurisdiction

14.1. These Terms are governed by the laws of the Netherlands.

14.2. If you are a consumer resident in the EU, you also benefit from any mandatory provisions of the consumer protection laws of your country of residence.

14.3. Any disputes shall be submitted to the competent court in the Netherlands, unless the mandatory consumer protection laws of your country of residence provide otherwise.

15. Changes to These Terms

15.1. We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect.

15.2. If you do not agree with the updated Terms, you may delete your account before the new Terms take effect.

15.3. Continued use of the App after the effective date constitutes acceptance of the updated Terms.

16. Contact

For questions, complaints, or support:

Just Amazing BV
Contact: https://zamnesia.zendesk.com/hc/en-001/requests/new
Phone: +31 (0)20 722 07 17
Address: Lorentzweg 7, 5482 TP Schijndel, The Netherlands